Hello, How Can We Help You With Translation?

Order online in four steps: 1. Choose your language pair. 2. Choose the service: translation, certified translation, proofreading or localization. 3. Upload your files or enter the word count. 4. Select your package and deadline. Then pay securely and your project starts. You can also request a free quote first. → https://thewordpoint.com/order → https://thewordpoint.com/how-it-works → https://thewordpoint.com/free-quote

Send your files through the free quote form. You only need your name and email address. Most quotes arrive within minutes, though large or technical projects can take longer. A quote has no obligation, and once you accept it the price is fixed unless your files or requirements change. For company projects, use the business quote form. → https://thewordpoint.com/free-quote → https://thewordpoint.com/business-free-quote

Most 1–2 page certified documents are ready within 24 hours. Professional translations usually take 2–5 business days, depending on volume, language pair and subject. For example, 1,000–5,000 words usually take 2–3 business days. Same-day delivery is available for short urgent documents. We can split a large project between several translators to meet your deadline.

Work starts as soon as your payment is confirmed. For business projects, it starts on the date agreed with your account manager. We aim to start within 4 business hours. Our translators are native speakers in many time zones, so the start can fall outside your business hours, especially at weekends. Unclear instructions, a wrong word count or an order placed under the wrong service can cause delays, and our support team will contact you if that happens.

The order form accepts PDF, DOC, DOCX, TXT, XLS, XLSX, CSV, PPT, PPTX, HTML, XML, JPG and PNG. Scans and phone photos are fine for certified documents. For InDesign, XLIFF, TIFF, audio, video or very large files, contact support or use the business quote form. → https://thewordpoint.com/business-free-quote

We email the finished translation, and you can also download it from your personal account. Certified translations come as a signed PDF. Other translations are delivered in the format you need, usually the same format as your source file.

Your translator will make every reasonable effort to ensure that your document is formatted like your original document. If you send us an editable copy of your original, we are much more able to retain that format. If you have a specific formatting need, please inform us. Yes. We make every reasonable effort to match your original layout. Editable source files (Word, Excel, PowerPoint, InDesign) give the best result. The Professional package includes formatting in PDF, Word, Excel, PowerPoint, InDesign, Illustrator and Photoshop files. For complex layouts, see our DTP service. DTP service → https://thewordpoint.com/services/dtp-service

Yes. Upload the full document and say which pages or sections to translate in the order instructions, or contact our support team first. You pay only for the part we translate. USCIS requires full translations of every document you submit, so partial translations suit unofficial use or authorities that accept extracts.

Add instructions in the order form, for example names spelled as in your passport, or a glossary. After ordering, message our support team through live chat, the chat in your project or [email protected]. Clear instructions sent early help us deliver on time.

Only the people working on your project: your translator, a quality assurance specialist and, if you ordered proofreading, a proofreader. Translators sign NDAs, files are encrypted and handled under GDPR, and we never share your documents with third parties. Business clients can also ask us to sign their own NDA.

Our support team is available 24/7. Use live chat, call +1 (315) 599-2526 or email [email protected], and we will walk you through the issue.

Each project goes to a native speaker of the target language with experience in your subject. After translation, a quality assurance specialist reviews the text against the original, checking meaning, terminology, numbers, names and formatting. For certified documents, we also check that every stamp, seal and note is translated.

Yes, free of charge. You have 14 calendar days to request revisions with the Light package. You have 30 days with the Professional and Enterprise packages, and for any order over 10,000 words. Send a written list of the corrections by email or through your personal account. Changes to the original instructions or new content are quoted as a new order.

Contact our support team first. We will revise the translation and, if needed, give it to a different translator at no cost to you. If that doesn’t solve the problem, our money-back guarantee applies. → https://thewordpoint.com/money-back-guarantee

Full refund if you cancel before the translator starts. 70% refund if a translator is already assigned. 50% refund if half of the deadline has passed. Full refund if we deliver something other than what you ordered, such as the wrong language. Partial refund if the translation contains significant errors. Send your refund request within 10 business days of delivery. Refunds go back to your original payment method, usually within 5 business days of approval. → https://thewordpoint.com/money-back-guarantee

If USCIS, another immigration office or an institution rejects the translation because of our work, we revise it free of charge or refund you. Send us the rejection notice, for example a USCIS Request for Evidence (RFE), so we can fix the exact issue.

- Give clear instructions and tell us who will read the translation and where it will be used. - Send names exactly as they appear in your passport, plus any glossary, style guide or earlier translations. - Upload readable files. - Answer your translator’s questions quickly. - Review the translation as soon as you receive it.

Yes. Native-speaker editors proofread texts translated elsewhere or written by non-native speakers, from $0.03 per word. You can also add proofreading by a second linguist to a translation order. → https://thewordpoint.com/services/proofreading

A professional translator who is a native speaker of the target language and has experience in your subject. We work with vetted translators worldwide, and many hold certifications from bodies such as ATA, NAJIT, ATIO, STIBC, OTTIAQ and BDÜ. We check every translator’s credentials before their first project, and quality ratings on every job keep standards high.

We match your language pair, subject area and any certification you need, then choose a translator with strong ratings for similar work. For ongoing business projects, we keep the same translators where possible so terminology stays consistent.

Yes. Say so in the order instructions, for example an ATA-certified translator, or an ATIO or STIBC member for Canadian submissions. Availability depends on the language pair, and we confirm it before work starts.

No. USCIS doesn’t certify or approve translators and doesn’t require ATA membership. It needs a complete, accurate translation and a signed statement from a translator who is competent in both languages. Every TheWordPoint certified translation includes that statement. → https://thewordpoint.com/services/certified/uscis-certified-translations

All over the world. Our translators are native speakers, and most live where their language is spoken. For example, our Spanish translators live in Spain, Mexico and Latin America. That keeps the language current and natural for local readers.

Go to the Sign Up page, choose the “Translator” tab and complete every field. You will then take proficiency tests in your language pairs. We look for several years of professional translation experience, a translation certification or willingness to obtain one, subject expertise, cultural knowledge and reliable work to deadlines.

Professional translation is priced per word. It starts at $0.07 per word for some language pairs and costs $0.08 per word for general content from English to Spanish, French or Portuguese. Business, legal and marketing texts cost a little more, and technical and medical texts more again. Certified translation is priced per page, from $18.75 for a one-page passport, ID or driver’s license and $24.75 for a one-page birth certificate. See our prices page. → https://thewordpoint.com/prices

Fixed prices per page by document type, for a one-page document: Document Price Passport, ID or driver’s license $18.75 Bank statement $18.90 Birth certificate, high school diploma or police clearance $24.75 Marriage certificate $25.80 Divorce certificate or degree $26.90 Academic transcript $28.90 The price per page is lower for 2- and 3-page documents, down to $16.10. The signed Translation Accuracy Certificate is always included. → https://thewordpoint.com/prices

The language pair, the subject (technical, legal and medical texts cost more), the number of words or pages, the deadline, and extras such as formatting, notarization or a printed copy. Rare languages cost more than common ones. You always see a fixed price before you pay.

Professional translation is charged by the number of words in your source document, which is counted automatically when you upload it. Certified documents are charged per page of the original, at the fixed rate for each document type. As a guide, one page is about 250–300 words.

Standard 24-hour delivery for 1–2 page certified documents is included in the price. Same-day delivery adds 25–50%, depending on length and language pair. Choose your deadline in the order form or mention it in your quote request.

Yes. Your first order is 10% off with the promo code 10%OFF. Lifetime discounts grow as you order more: 5% after 15,000 words or $800 10% after 30,000 words or $2,000 15% after 50,000 words or $4,500 Multi-page certified documents and multi-document orders also get lower per-page rates. → https://thewordpoint.com/discount-page

Machine translation post-editing: from $0.04 per word Proofreading: from $0.03 per word Transcription: from $2 per minute Subtitling: from $3 per minute Localization: from $0.08 per word Business translation: from $0.08 per word Medical translation: from $0.09 per word Enterprise packages with a personal account manager are quoted per project. → https://thewordpoint.com/services/machine-translation-post-editing → https://thewordpoint.com/services/proofreading → https://thewordpoint.com/services/transcription-services → https://thewordpoint.com/services/translation-service/subtitling → https://thewordpoint.com/services/localization

Pay online when you place your order, by credit or debit card (Visa, Mastercard, American Express, Discover, Maestro), Apple Pay, Google Pay or PayPal. Business clients can agree other payment terms with their account manager.

You pay when you place your order, and work begins once payment is confirmed. For some large projects we ask for a deposit and charge the balance when the work is complete. Taxes such as VAT are added where they apply.

Yes. A third-party payment provider processes payments over an encrypted SSL connection. We never store your card details on our servers, and we don’t share your personal data with third parties.

Yes. Once you accept a quote, the price is fixed. It changes only if your files or requirements change, and then you get an updated quote to accept or decline.

A certified translation is a complete, word-for-word human translation of your document with a signed Translation Accuracy Certificate. The certificate confirms that the translation is complete and accurate and gives the translator’s name, signature and the date. We translate everything on the original, including stamps, seals and handwritten notes. We don’t convert or interpret the content, so grades, currencies and dates stay as they are on the original. Translation Accuracy Certificate → https://thewordpoint.com/services/certified/translation-accuracy-certificate-sample

Yes. Every certified translation includes a signed Translation Accuracy Certificate that meets the USCIS rule in 8 CFR 103.2(b)(3), and USCIS acceptance is guaranteed. If USCIS rejects a translation for an accuracy reason, we revise it free of charge. We translate supporting documents for Forms I-130, I-485, N-400, I-751, I-765, DS-260 and other filings. USCIS → https://thewordpoint.com/services/certified/uscis-certified-translations 8 CFR 103.2(b)(3) → https://www.ecfr.gov/current/title-8/chapter-I/subchapter-B/part-103/subpart-A/section-103.2

Yes. We translate for: Canada (IRCC): a certified translator stamps each translation with their membership number. UK visas: each translation includes all the details the Home Office requires. Schengen countries and other consulates and immigration offices worldwide. If a country needs a sworn translator registered there, tell us when you order and we will confirm the format we can provide. See immigration document translation. → https://thewordpoint.com/services/certified/certified-translation-immigration

No. Upload a clear scan or photo (JPG, PNG or PDF) through the order form or the free quote form. Make sure all text, stamps, seals and signatures are visible. USCIS accepts copies with the translation unless it asks for the originals. → https://thewordpoint.com/order → https://thewordpoint.com/free-quote

Usually not. USCIS and UK visa applications don’t require notarization, because the signed accuracy certificate is enough. Some courts, consulates and foreign authorities do ask for a notarized translation. In that case, tell our support team and we will arrange it. Notarization is quoted separately.

We deliver most 1–2 page personal documents, such as birth or marriage certificates, within 24 hours. Larger orders take 24–48 hours. Same-day delivery is available for short urgent documents and adds 25–50% to the price.

Birth, marriage, divorce and death certificates Police clearances Diplomas, transcripts and degrees Passports, ID cards and driver’s licenses Bank statements and financial records Medical and immunization records Court and legal documents Business documents See certified translation services for prices by document type. → https://thewordpoint.com/services/certified

No. Immigration offices expect an independent, qualified translator. IRCC refuses translations made by the applicant, family members or consultants, and USCIS needs a translator who certifies their competence. Machine translation such as Google Translate is not accepted.

Yes. Our certified translations meet the requirements of WES and universities. Check your institution’s submission rules before you order.

Yes. We follow the layout of the original, including tables. We translate stamps, seals and signatures and mark where they appear, so the reader can compare the two documents easily.