General

Professional Translation Services – the General Picture

When an individual, business, or organization is in need of translation services, they have lots of options. A Google search will result in thousands of them, both local and online. It’s difficult to know which are reputable and professional, however, because all of them promise largely the same thing – expert translation and/or localization of anything from a personal letter to a highly technical or legal document, to apps, games, complex software and e-learning coursework.

In fact, there are only a few who truly come through for their clients, because most have business models that do not include those policies and practices which ensure top quality products and services.

Order Translation Services in General

The Word Point Business Model

Our important policies and practices ensure that every client receives the best. Over our many years in the translation business, we have come to know how to give this to every client, and these are the practices which accomplish it.

  • We are Global

With professional translators in over 100 countries, our reach is wide, and our clients span the globe. We are continually adding to our repertoire of expertise, in order to meet any client need.

  • We are Hu​man

While many translation services rely solely on software technology, we assign a human to every project/task. This means that, even when some technology is used, a human is checking and proofreading it. Software alone cannot add the cultural nuances and idiomatic expressions that make a translation perfect and of top quality.

Translators must also possess sector experience and background if they are to meet client needs. Thus, a translator for medical device protocols and instructions must have a background in that niche. We ensure that an assigned translator has such background.

  • Quality and Quality

Control A translation service is only as good as team members – translators and administrators. As a company, we comply with all EN 15038 and ISO 9001 quality standards. EN 15038 is the European standardizing body for translation services; ISO 9001 sets the standards for business management practices. As well, our translators hold degrees and/or local, state, regional and/or national certifications in their native countries. In order to further ensure that every piece of translation or localization is impeccable, a separate proofreader reviews it before it is delivered to a client.

  • Personalized and Customized

While many services receive orders, fulfill, and deliver them without any personal contact between client and company, The Word Point believes that client satisfaction is achieved through personal communication – between client and management and client and translator. Our services may be delivered online, but we never forget that our clients are people first.

  • Fast Turnaround

Our clients set their deadlines and we meet them. When urgent deadlines are needed, we often put multiple translators on the task, who then work in tandem.

  • Our Process – Simple and direct

Clients place their orders on our website, by selecting the desired language(s) and uploading their files to be translated. At that point, we provide a pricing quote – this pricing does not change once payment has been submitted, unless the client adds to his/her initial order. For complex and lengthy orders, we prefer a person-to-person discussion, and ask that clients telephone or live chat with us. Clients receive an order verification via email, and we then assign the most suitable translators. Clients and translator(s) will communicate directly once this is done. Completed translations are delivered for client approval or revisions requests.

High Standards

This industry has exploded over recent years, because of the continuing globalization march in virtually every sector – business, e-commerce, education, law, medicine, the arts, science, and more. Only by maintaining the highest of standards will translation services ultimately survive. The Word Point maintains those high standards of quality, while providing reasonable pricing and the best customer service in the industry.

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